Showing posts with label anal gland. Show all posts
Showing posts with label anal gland. Show all posts

Thursday, March 10, 2016

Choose Your Veterinarian Carefully - Whirly's Experience

I wanted to write a post about Whirly's most recent experience with two Pet Clinics in Gresham Oregon, USA.

Whirly recently had an infected anal gland. One morning I noticed he had a lump near his butthole, which hurt him and he was in obvious constant pain. Armando and I took him into town hoping someone would see him. The first clinic, which we have used in the past, was booked and it would be few hours before they could see him. I had remembered who we took him to years ago when he had the same thing happen but it had ruptured, at that time he received good care.
They got us right in but the Veterinarian was rude, condescending, couldn't handle the little sick dog that was weak and upset, didn't seem to want to do anything, nor seemed to care about our dog. Keep in mind, this is about the little sick dog... The entire story is in the letter I sent them, below (btw. I haven't heard back from them):

"On Friday morning, Feb 12, 2016, I phoned _______ Pet Clinic of Gresham, LLC to see about getting appointment for my dog, Whirly. He is a senior-age Maltese, and he was in pain from an infected anal gland. I stated that Whirly had been in a few years ago with the same problem but this time it wasn't as bad, because the last time the abscess had ruptured. He also is treated for other things as well and each time I always requested the same veterinarian. The person that answered the phone told me to bring him in right away.

When Dr. !___ came into the exam room, I was surprised that it wasn't our previous Doctor. So I told her about the abscess and of all his other problems, since she had not seen my dog before and so she would have an understanding of his health issues before she examined him. I explained that he had a stroke a little less than a year ago, he had a couple hot spots, he has breathing problems, he had a lump on his rib cage, and then I told her about the lump near his rectum that was causing him pain now.

Dr.!____ listened to his heart and lungs and while doing so, addressed all of his issues in a very unprofessional and almost condescending way.
1. The hot spots, she barely looked at and when I asked if it could be due to fleas, she asked if he had problems with them. I said I have used Frontline and Advantix topical drops but they didn't work. I told her that I just started using the Seresto collar and it seemed to have gotten rid of the fleas. She shrugged and said, "Well there are new flea medicines available that we have." and then left it at that, instead of me giving more information.
2. She felt the lump and said that it could be a cyst and I informed her that he has had it several weeks and it has gotten smaller over time and now it's almost gone, but I wanted to know if I should be concerned. She said there was no way to tell unless she did a needle biopsy. She said she couldn't tell if it was cancer or not unless they tested it. She acted as if it was no big deal and so I didn't pursue it.
3. While talking, she struggled with my little dog to try and look at his teeth. I was astonished that she didn't know the proper ways to handle a dog that is wiggling his head around to examine its teeth! She then listened all over his body with a stethoscope but wasn't saying anything about what she heard. I had to ask "How does his heart and lungs sound?" - She replied, "His heart sounds good and strong". I asked "What about his breathing?" and she replied, "Oh, his lungs sound fine but if you want we can do a chest X-ray." Again, she didn't seem to care!!!
4... THIS IS BIG! ... When I took Whirly in, visually you could see there was a small lump near his rectal opening on the left side. You could also feel it with your fingers (I knew that we were getting Whirly in early because it was small and the skin over and around it was normal and not discolored). When we got there Whirly was walking around fine, however he was sensitive and had pain in the area if you touched it.
Dr. !_____ said she was going to take him to the back to get a closer look and check the area out. She was gone for a while and when she came back to the exam room, she said she tried to express the anal glands but the left side she couldn't get anything out. She said the abscess could explode at any time. I had to ask if we could get some antibiotics to treat it! Her reply was, "Oh, yeah we could do that, let me figure out what he needs depending on his weight". She left and came back with some medicine. I asked that she give him the first dose, and she had a look on her face as if it was an imposition and she proceeded to do it with much reluctance. As I left, she stated that I could put the medicine in his food or administer directly in his mouth. I asked if it tasted good, like beef or chicken or something... she replied "I don't know, why don't you ask him!" and pointed at my dog Whirly. I did not appreciate her comment as my dog was stressed and I was stressed, and sarcasm didn't help our situation one bit!!!

When I got Whirly home, I lifted his tail to see how his infection was doing and saw that he was all black and blue. She bruised him severely!!! I understand that she was trying to express the glands, but I would think she would have done it in such a way that doesn't make things worse! No one has ever bruised him before!!
Now my dog Whirly is in a tremendous amount of pain, much worse than when he was brought in to your Clinic.

This morning, the abscess broke and I am caring for him at home. 

My receipt number is ##### and my account is ##.
I expect that all charges be reversed on my credit card immediately and I would also like a letter of apology from Dr. !_____. 

This is NO way to treat any animal. Furthermore, Dr. !______ needs to reconsider her vocation if she doesn't want to treat animals properly and doesn't even know how to communicate professionally with humans!"

This Tuesday morning, when we got up, Whirly's abscess and broke again and was leaking I called the clinic we took him to and i called and asked if I could see another doctor and the lady said yes, but there may be a little wait but they could work me in... then i said "I am assuming there will, at the least, no charge for this visit ... correct?" She replied, "no we charge an office visit charge for each and every visit." I told her, that was unacceptable. She said I'd have to see the same doctor and "the doctor might make an exception and not charge you". She said "it's up to the doctor, is there anything else i can help you with."... and she hung up so fast i couldn't reply. I am going to research, i think there has to be a veterinarian board or something i can contact. They are risking the life and health of these poor animals, that's why I'm so angry. I ended up taking him to the place that Armando took toby for his shots. They don't take walk-ins but told me they'd work whirly in somehow. the vet, a short, dry, older man, had to sedate him and do surgery because the infection and inflammation was so bad, it took all day... but I didn't want to risk taking him back to the other place, the poor little guy has been through so much and he just needs to get this taken care of!  I am taking Whirly back again today, so the doctor can see if the wound is doing what it's supposed to. he gave him anti-inflammatory injections, antibiotic injections, and he went inside and cleaned out all the infection. Walking away I could hear him tell Whirly everything was going to be alright. This is the kind of customer service and pet care every clinic should be providing.i feel bad i put little whirly through all this... i should have taken him to this other place, in the first place. :(Long story short... Be careful of where you take your pet. Research Research Research! If it's an emergency situation, stand up for yourself and your pet! It's all about love and compassion - these are our babies!

~ for legal reasons, we have left out company and doctor names - however, if you look up pet clinics in the area, it's the one with the lowest / worst reviews ~

Wednesday, January 22, 2014

Dogs, Abscesses and Infections

Please Note: Some images are graphic and may not be suitable for all viewers.
Image in the article is of a dog's rectal area abscess that has ruptured.

So many times if our pets get sick we tend to wait it out, which may lead to serious consequences. It's so important to be diligent in caring for your pets and seek medical advice right away if something is wrong.

little maltese dog who is sick and cuddling in his bedI wanted to share my story of Whirly, the pet apparel model from Whirly Dog Supplies, who became ill and gave me quite a scare over the past couple of weeks, hoping that my experience may help others.

On Tuesday, January 14th 2014, afternoon my partner took Whirly for a walk on the way to pick up the mail. Whirly stopped to go to the bathroom and seemed to be straining to poop, which is very unlike him. Also, it was only a small amount.

The same situation occurred the next morning. This was quite concerning because Whirly never has problems going to the bathroom. Furthermore, the entire day he seemed lethargic and didn't have his normal "spark" and sweet personality. When I would pick him up to carry him, his entire body would tense and he would push his head into my chest. Upon sitting him down, where ever I put him is where he stayed (for hours). It seemed he didn't even want to walk. I researched as much as I could on the Internet and came up with all sorts of possible causes, I gave him plain white rice (cooked) with water, to the consistency of a thick soup or stew. He ate it readily. I figured I would wait through the night and see how he was the next morning.

I determined that Whirly may need to go to the Veterinarian, so I was prepared to leave immediately. When I took him down to go to the bathroom, he struggled for a few minutes to poop and then toppled over on his side. He just layed there with his legs stretched out, looking up at me helplessly. I picked him up and took him to the vet.

The doctor examined him and she had found a lump in the middle of a large swollen area on the left side of his bottom. She told me that I did the right thing by bringing him immediately to get medical attention. However, she couldn't determine the problem. The lump was soft but when she poked it with a needle, nothing came out, she said it's not abscessed otherwise blood or mucus would have been present. She tried expressing the anal glands but they were empty. The last thing she said it could be was Cancer, however cancerous tumors where usually hard, however it could be the early stages. If it was a bacterial or viral infection it may have been caused by him licking something like a blade of grass or even the floor and then licking his anal region, spreading it, and causing the infection. There was too many possibilities at this time.

She prescribed antibiotics, I took him home, and gave him tons of love. Over the coming days he began to get a little more energy and seemed much happier even though his rear end seemed painful. Monday morning I took him out for his routine "potty walk" and he seemed fine! But as we were coming in, I noticed his entire back end was covered in blood. The lump had ruptured. When I got him inside, I put him in a warm bath and washed all the blood off (carefully) wrapped him in a towel and took him back to the vet.

The doctor stated that it was an abscess and it had finally formed and broke. She wasn't going to do surgery to remove the area infected, she suggested we wait and let it heal in on itself. I am to continue the antibiotics until they are gone (about 4 more days) and twice per day wash the wound with antiseptic wash, along with giving him an anti-inflammatory. The picture below shows the abscess after it had been emptied and clean.rectal abscess on a dog

After only one day, you would think nothing was wrong with Whirly. He seems so happy and playful. This puts me at so much more ease. I was so scared I was going to lose him. He is an older dog, approximately 12 years old, and just like people dogs become weaker and need a little more TLC, tender loving care. It is so very important that we watch our pets and observe changes in behavior, diet, activity, and overall health.

No matter what... If your dog is experiencing any problems with their health TAKE THEM TO A DOCTOR!!!