Showing posts with label animal clinics. Show all posts
Showing posts with label animal clinics. Show all posts

Thursday, March 10, 2016

Choose Your Veterinarian Carefully - Whirly's Experience

I wanted to write a post about Whirly's most recent experience with two Pet Clinics in Gresham Oregon, USA.

Whirly recently had an infected anal gland. One morning I noticed he had a lump near his butthole, which hurt him and he was in obvious constant pain. Armando and I took him into town hoping someone would see him. The first clinic, which we have used in the past, was booked and it would be few hours before they could see him. I had remembered who we took him to years ago when he had the same thing happen but it had ruptured, at that time he received good care.
They got us right in but the Veterinarian was rude, condescending, couldn't handle the little sick dog that was weak and upset, didn't seem to want to do anything, nor seemed to care about our dog. Keep in mind, this is about the little sick dog... The entire story is in the letter I sent them, below (btw. I haven't heard back from them):

"On Friday morning, Feb 12, 2016, I phoned _______ Pet Clinic of Gresham, LLC to see about getting appointment for my dog, Whirly. He is a senior-age Maltese, and he was in pain from an infected anal gland. I stated that Whirly had been in a few years ago with the same problem but this time it wasn't as bad, because the last time the abscess had ruptured. He also is treated for other things as well and each time I always requested the same veterinarian. The person that answered the phone told me to bring him in right away.

When Dr. !___ came into the exam room, I was surprised that it wasn't our previous Doctor. So I told her about the abscess and of all his other problems, since she had not seen my dog before and so she would have an understanding of his health issues before she examined him. I explained that he had a stroke a little less than a year ago, he had a couple hot spots, he has breathing problems, he had a lump on his rib cage, and then I told her about the lump near his rectum that was causing him pain now.

Dr.!____ listened to his heart and lungs and while doing so, addressed all of his issues in a very unprofessional and almost condescending way.
1. The hot spots, she barely looked at and when I asked if it could be due to fleas, she asked if he had problems with them. I said I have used Frontline and Advantix topical drops but they didn't work. I told her that I just started using the Seresto collar and it seemed to have gotten rid of the fleas. She shrugged and said, "Well there are new flea medicines available that we have." and then left it at that, instead of me giving more information.
2. She felt the lump and said that it could be a cyst and I informed her that he has had it several weeks and it has gotten smaller over time and now it's almost gone, but I wanted to know if I should be concerned. She said there was no way to tell unless she did a needle biopsy. She said she couldn't tell if it was cancer or not unless they tested it. She acted as if it was no big deal and so I didn't pursue it.
3. While talking, she struggled with my little dog to try and look at his teeth. I was astonished that she didn't know the proper ways to handle a dog that is wiggling his head around to examine its teeth! She then listened all over his body with a stethoscope but wasn't saying anything about what she heard. I had to ask "How does his heart and lungs sound?" - She replied, "His heart sounds good and strong". I asked "What about his breathing?" and she replied, "Oh, his lungs sound fine but if you want we can do a chest X-ray." Again, she didn't seem to care!!!
4... THIS IS BIG! ... When I took Whirly in, visually you could see there was a small lump near his rectal opening on the left side. You could also feel it with your fingers (I knew that we were getting Whirly in early because it was small and the skin over and around it was normal and not discolored). When we got there Whirly was walking around fine, however he was sensitive and had pain in the area if you touched it.
Dr. !_____ said she was going to take him to the back to get a closer look and check the area out. She was gone for a while and when she came back to the exam room, she said she tried to express the anal glands but the left side she couldn't get anything out. She said the abscess could explode at any time. I had to ask if we could get some antibiotics to treat it! Her reply was, "Oh, yeah we could do that, let me figure out what he needs depending on his weight". She left and came back with some medicine. I asked that she give him the first dose, and she had a look on her face as if it was an imposition and she proceeded to do it with much reluctance. As I left, she stated that I could put the medicine in his food or administer directly in his mouth. I asked if it tasted good, like beef or chicken or something... she replied "I don't know, why don't you ask him!" and pointed at my dog Whirly. I did not appreciate her comment as my dog was stressed and I was stressed, and sarcasm didn't help our situation one bit!!!

When I got Whirly home, I lifted his tail to see how his infection was doing and saw that he was all black and blue. She bruised him severely!!! I understand that she was trying to express the glands, but I would think she would have done it in such a way that doesn't make things worse! No one has ever bruised him before!!
Now my dog Whirly is in a tremendous amount of pain, much worse than when he was brought in to your Clinic.

This morning, the abscess broke and I am caring for him at home. 

My receipt number is ##### and my account is ##.
I expect that all charges be reversed on my credit card immediately and I would also like a letter of apology from Dr. !_____. 

This is NO way to treat any animal. Furthermore, Dr. !______ needs to reconsider her vocation if she doesn't want to treat animals properly and doesn't even know how to communicate professionally with humans!"

This Tuesday morning, when we got up, Whirly's abscess and broke again and was leaking I called the clinic we took him to and i called and asked if I could see another doctor and the lady said yes, but there may be a little wait but they could work me in... then i said "I am assuming there will, at the least, no charge for this visit ... correct?" She replied, "no we charge an office visit charge for each and every visit." I told her, that was unacceptable. She said I'd have to see the same doctor and "the doctor might make an exception and not charge you". She said "it's up to the doctor, is there anything else i can help you with."... and she hung up so fast i couldn't reply. I am going to research, i think there has to be a veterinarian board or something i can contact. They are risking the life and health of these poor animals, that's why I'm so angry. I ended up taking him to the place that Armando took toby for his shots. They don't take walk-ins but told me they'd work whirly in somehow. the vet, a short, dry, older man, had to sedate him and do surgery because the infection and inflammation was so bad, it took all day... but I didn't want to risk taking him back to the other place, the poor little guy has been through so much and he just needs to get this taken care of!  I am taking Whirly back again today, so the doctor can see if the wound is doing what it's supposed to. he gave him anti-inflammatory injections, antibiotic injections, and he went inside and cleaned out all the infection. Walking away I could hear him tell Whirly everything was going to be alright. This is the kind of customer service and pet care every clinic should be providing.i feel bad i put little whirly through all this... i should have taken him to this other place, in the first place. :(Long story short... Be careful of where you take your pet. Research Research Research! If it's an emergency situation, stand up for yourself and your pet! It's all about love and compassion - these are our babies!

~ for legal reasons, we have left out company and doctor names - however, if you look up pet clinics in the area, it's the one with the lowest / worst reviews ~